Your privacy matters. We are committed to transparency, secure handling of personal data, and full compliance with South African and international laws.

What we collect

Only essential personal details needed to process your inquiry, respond to requests, and improve service.

• Contact information such as name, email, and phone number for communication purposes.
• Technical data including browser, device type, and anonymised analytics for website optimization.
• Communication records needed to track and improve support quality.
• Cookie identifiers to ensure site performance and analyse traffic (see Cookie Policy for details).

How your data is used

We only use data for purposes directly related to your service or inquiry.

• To respond to support requests and provide follow-ups as needed.
• To optimise technical experience based on aggregate analytics data.
• To fulfil legal obligations and verify user consent.
• To inform you about material changes in our service or policies.

Legal bases for processing

All data is collected and handled in compliance with the POPIA (South Africa), GDPR, and recognized standards.

Consent, fulfilment of requested services, and legitimate interests form the legal basis for processing, in line with international and local data laws.

Who sees your data

We only share information where strictly necessary.

• With authorised internal staff or core service providers for technical support, hosting, or legal requirements.
• If required by law or enforceable government authority.
• With your explicit consent for data sharing outside these criteria (e.g. for third-party consultations).

How we protect data

Data transmission uses secure protocols. We apply administrative and technical safeguards to restrict access, monitor threats, and store information only as long as necessary for the stated purposes.

Your rights

You may request, correct, or delete your information at any time, subject to applicable laws.

• Request access to or a copy of personal information we hold about you.
• Ask for corrections or deletion of inaccurate details.
• Withdraw consent or object to specific uses where legally permitted.
• Contact our office for any privacy-related questions or requests.

Cookies

This site uses basic and analytical cookies. You may manage your preferences at any time. See our Cookie Policy for a full explanation of use and your rights.

See Cookie Policy See Cookie Policy

Contact us

Questions or privacy requests are handled promptly. Email or call for a response from our data controller.

Policy changes

We periodically update this policy to reflect operational, legal, or regulatory changes. We encourage you to review periodically for updates.